Case study
Nivoda x Sarah Lee Jewelry
08/16/2023
How Nivoda Helps Sarah Lee Jewelry Save 4,000+ Hours Per Year
Learn how Sarah Lee Jewelry, a small brand based in the heart of Las Vegas, Nevada, uses Nivoda to fulfill their mission of providing fair prices to their customers – while outcompeting other sellers.
- 700+ purchases using Nivoda
- 4,400+ hours saved per year
- $50,000+ saved per year
Nathan Burgess | Founder, Sarah Lee Jewelry
About
Nathan Burgess opened his concierge-style jewelry store in 2021 and named it Sarah Lee Jewelry after his fiancée. He emphasizes selling to shoppers with respect and honesty, and does not believe in the exorbitant price markups that have become synonymous with the jewelry industry. Nivoda has enabled him to operate his small business with fair prices by saving him time and money on back-end tasks.
The Challenge
Independently managing suppliers leads to excessive busywork
Nathan has used popular diamond marketplaces like RapNet and IDEX, which required him to send references for every single diamond purchase he made. As a small business, he didn’t have the time or manpower to do this, and was frustrated by the lag during each purchase while the seller debated his references.
Beyond feeling that his time was being wasted, Nathan felt that other marketplaces weren’t user-friendly, especially when it came to search functions. This made it challenging and time-consuming to navigate the marketplace – on top of the time spent on sending references.
The Solution
The ideal platform and partner for jewelers of any size
After a wholesaler in India recommended Nivoda to Nathan, he fell in love with our offerings as both an easy-to-use online platform and a growth partner. Nathan emphasizes how a human — not an automated machine — on the Nivoda team is always ready to help.
For example, a Nivoda engineer took the time to investigate the technical challenge and guide Nathan’s web developer when they added Nivoda’s diamond feed to the Sarah Lee website. On a separate occasion, Nathan needed expedited shipping to get his hands on a stone ASAP, so he easily contacted client support and made that happen.
The Results
Since signing up for Nivoda, Sarah Lee Jewelry has:
- Sourced stones at 1–2 points cheaper than RapNet
- Saved tens of thousands of dollars per year on diamond sourcing
- Saved an average of 3 hours per day
Nivoda saves Nathan hours of time every day, and that has made all the difference to his business. Instead of picking up the phone or submitting references, he can focus on servicing his customers and growing his brand.
Ultimately, Nivoda helps the Sarah Lee team compete against large online sellers with better prices and less overheads. Using Nivoda, Nathan is finally able to fully honor his company’s mission: fair and honest prices for his customers.
The Future
Drive long-term savings with the help of Nivoda’s white-glove service
Looking forward, Nathan is excited to continue working with Nivoda to meet his customers needs. Nivoda doesn’t just help him compete in the diamond industry, but has become a true partner to Sarah Lee’s business. In Nathan’s experience, large companies are usually unwilling to put extra resources into customer success – but someone at Nivoda will always personally pick up the phone to make sure his issues are resolved.
