Supplier FAQs

  1. When you log into the supplier dashboard, navigate to the invoices section.

  2. Click ‘Pending Upload’.

  3. Select all the stones that you have added to the invoice.

  4. Click ‘Upload’ at the top right of the screen.

  5. On the pop up, upload the invoice and review the details.

  6. Click ‘Save’ and continue.

  7. Your invoice will now be queued for review. You will be notified via email once the review is complete and the invoice is queued for payment.

Typically, once the invoice is approved and queued for payment, you should receive the payment next Friday.

The stones will be visible in the pending upload tab once they are collected and QC’d by our team. You can only upload an invoice once the stone is QC passed and accepted by our team.

Once you upload an invoice, you will be notified after the review is complete. In case there are any errors, you will receive an email with the reason for rejection and will be asked to upload the rectified invoice.

Currently, we can only show invoices related to purchases made on Nivoda. Our team is working on adding more functionality to support the entire transactions view on the supplier dashboard.

Please reach out to our Supplier Support Team via email or WhatsApp, or contact them via the live chat function on our website. Alternatively, please contact your Account Manager.

An invoice can be rejected for any of the following reasons. You will be notified via email and can find the relevant reason in the “rejected” tab as well on the platform.

  1. Incorrect Name on invoice

  2. Incorrect GST Number and/or Address

  3. Incorrect Date

  4. Incorrect Tax

  5. Incorrect Format of invoice

  6. Incorrect Taxable Value

  7. Incorrect Carat Total

  8. Incorrect Header

  9. Incorrect Invoice Number

All your information is stored securely on our servers and controlled to ensure only the right people have access to it.

No, you can upload your invoice in its existing format and we will take care of the rest.

You can upload a single invoice for multiple stones and reupload it multiple times before it is accepted and queued for payment. Once the invoice is accepted, it cannot be modified.

You can rectify or upload a modified invoice before it is selected for review. Once it has been accepted after review, we do not allow any modifications to the invoices.